Shipping policy

SHIPPING POLICY

At New Chapter, we aim to deliver your order quickly and efficiently.

Processing Time

All orders are processed within 1–3 business days. Orders are not shipped on weekends or holidays.

Once your order has been processed, you will receive a confirmation email with tracking information.

Shipping Time

Estimated delivery times:

Please note that shipping times may vary depending on your location and external factors such as carrier delays.

Shipping Rates

Shipping costs are calculated at checkout based on your location.

We may offer free shipping on select promotions or orders, which will be clearly stated on the site.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. Please allow up to 24–48 hours for tracking updates to appear.

Delays

New Chapter is not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances.

Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Stolen Packages

New Chapter is not responsible for lost or stolen packages once they are marked as delivered. If you experience an issue, please contact the shipping carrier directly.

Contact

For any shipping-related questions, contact us at: carlosquevedo234@icloud.com